Last updated: June 19, 2026

This policy explains how BlackBox Dev Group ("we," "us") handles cancellations, refund requests, and billing disputes for web development services.

1. How billing works

Projects are quoted individually based on scope. Unless otherwise agreed in writing, projects are billed in stages:

• A deposit invoiced before work begins
• One or more milestone invoices as agreed-upon stages of work are completed
• A final invoice at project completion, or recurring invoices for ongoing maintenance/support agreements

The specific payment schedule for your project will be stated in your written quote or agreement.

2. Cancellations

You may cancel a project at any time by notifying us in writing at admin@blackboxdevgroup.com. If you cancel:

• Any work completed up to the point of cancellation is billable.
• Deposits cover work already performed or scheduled and are non-refundable once work has begun.
• If a deposit exceeds the value of work completed at the time of cancellation, we will refund the difference.

3. Refund requests

If you believe you were incorrectly charged, or a deliverable did not match what was agreed in your written quote, contact us within 14 days of the invoice date at admin@blackboxdevgroup.com. Include your invoice number and a description of the issue. We will review the request and respond within 5 business days.

Refunds, if approved, are issued to the original payment method. We do not offer refunds for completed work that matches the scope agreed to in writing, or for change-of-mind cancellations after work has been delivered and accepted.

4. Disputes

If you have a concern about a charge, please contact us directly first — most issues can be resolved quickly without involving your bank or card issuer. If you file a chargeback or payment dispute with your bank before contacting us, we will still respond to the dispute with documentation of the work performed and the agreement in place.

We aim to resolve all billing concerns directly and promptly, and would appreciate the opportunity to do so before a dispute is filed.

5. Contact

Questions about this policy, an invoice, or a specific charge can be sent to admin@blackboxdevgroup.com.